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Service Department

Introduction

At Varimixer, we’ve been providing top-of-the-line planetary mixers to businesses worldwide since 1915. Along with our exceptional products, we pride ourselves on offering unparalleled customer service through our dedicated Service Department. Our team of experts is always ready to assist with a variety of services to ensure your Varimixer experience is smooth and efficient.

Our Services

Sales & Orders

Our Service Department is always at hand to guide you through the purchasing process. Whether it’s a single unit or a bulk order, our team will help you navigate our extensive product range to find the perfect mixer for your needs.

Product Configuration

We understand that each business is unique, and so are its needs. Our team can assist you in configuring your mixer to match your specific requirements, ensuring optimum performance and productivity.

 

Product How-To & Counselling

Our team is fully equipped to provide comprehensive product how-to’s and counseling. We will guide you on how to maximize the use of your Varimixer products, from basic operations to advanced features.

Product Improvement

We believe in continuous improvement and greatly value customer feedback. Our service department acts as a bridge between you and our product development team, ensuring your suggestions and feedback are incorporated into future product enhancements.

RMA (Return Merchandise Authorization)

Regarding product return or exchange, our Service Department will guide you through the RMA process, ensuring a seamless experience.

The RMA registration process though can be found here.

Shipping

From order placement to delivery, we handle all your shipping-related inquiries. We work closely with logistics partners to make sure your Varimixer products reach you in a timely and safe manner.

Spare Parts Order & Counselling

Should you need spare parts for your mixer, our Service Department is ready to assist. We provide guidance on the correct parts for your specific model and help you place an order seamlessly.

Spare Parts will be available in our B2B webshop soon

Misc. Service Tasks

Our service does not stop at sales and product assistance; we’re here to help with any other service-related tasks you might require.

Technical Training and Guidance

At Varimixer, we strive to empower our distributor customers and technicians with the knowledge they need to succeed. Our Service Department provides technical training and guidance both on-site if needed and via video conferencing. We cover everything from product installation to troubleshooting, ensuring you have the skills and knowledge to get the most out of your Varimixer products.

Persistent service and development helps our distributors to service the end users of planetary mixers in the professional food industry business.

Customer feedback:
We are always welcome new product ideas and improvements

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Since 1915

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