Sales and delivery terms
SHIPPING AND HANDLING
All prices listed are EXW Incoterms. Freight cost will be added to the final invoice and goods will be shipped on CIF, CIP or DAP terms.If you prefer to arrange transportation yourself, we will charge an “EXW Handling Fee” of 80 EUR, to handle the added administration with your nominated freight forwarder.Our CIF, CIP and DAP freight rates are competitive and will not incur any handling fee. If you need a freight quote before submitting your order, please contact our shipping department.LEGALIZATION FEE:
We can assist with legalization by Danish authorities of shipping documents such as: Certificate of origin, invoice and packing list. This service will be charged as a Legalization fee of 95,00 EUR.RETURN POLICY
New machines in original packing can be returned up to three months from invoice date and will be subject to 10% return fee deducted from the credit note.New unused spare parts can be returned up to six months from invoice date and will be subject to 5% return fee deducted from the credit note.RMA
For a smooth and quick handling of returned items, please use our new ”Return Material Authorisation” system on our web site. By using this system, you will avoid delays in handling and processing of any returns you may have.OTHER TERMS
For Denmark, Finland, Norway and Sweden: If nothing else is stated, the following is valid: “Almindelige leveringsbetingelser for leverancer af maskiner og andet mekanisk, elektrisk og elektronisk udstyr mellem Danmark, Finland, Norge og Sverige samt inden for disse lande” Nr. NL92.FOR OTHER COUNTRIES
If nothing else is stated, the following is valid: “General Conditions for the Supply of Mechanical, Electrical and Associated Electronic Products”, Nr. Orgalime S92.
GUARANTEE
Varimixer offers a guarantee period of 2 years from invoice or delivery date to our distributor.
However, the guarantee is valid for a maximum of 30 months from dispatch from our factory. Machine number, invoice date etc. must be stated.
The guarantee is covering only delivery of new replacement parts ex Brøndby. Defective parts are returned carriage paid to us or inspected at buyer’s place as per agreement. In case of guarantee we will credit our guarantee delivery.
The guarantee does not cover for faults resulting from faulty operation, overloading or lacking observance of directions of maintenance. Any other costs in connection with the use of our mixers are irrelevant for Varimixer A/S.
SPARE PARTS
It is our intention to be able to offer spare parts to all products for minimum 10 years after sales date. In rare cases this might not be possible. We advise all distributors to carry essential spare parts in stock.
Handling of Transport Damage
For visible damages, the following must be carried out immediately:
- Note on the freight bill: Always note the damage on the freight bill with a detailed description of your observations and send the freight bill to:
e-order@varimixer.com. - Receipt of the goods: The machine must be accepted even if it is transport damaged. If you choose to refuse receipt of the shipment, it becomes much more difficult to prove how the damage occurred.
- Photo documentation:
Take pictures of the transport damages without breaking the packaging and send them to:
e-order@varimixer.comTake pictures of the label attached to the goods and send them to:
e-order@varimixer.comTake a picture of the Tip and Tell and send it to:
e-order@varimixer.comTake pictures of the delivery note attached to the goods and send them to:
e-order@varimixer.com - Description of the damage: Always state whether the damage occurred during unloading or if the goods were already damaged upon receipt. Always remember to sign the freight bill with a note about the transport damage.
- Reporting to Varimixer: Send an email to e-order@varimixer.com, stating the Varimixer order number and attaching all the above details.
- Important: The packaging must not be broken until Varimixer has approved it.
