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FAQ

For Distributor partners - B2B

By enter the login site then You also can register:

Click here

Please notice registered customers are only B2B wholesale customers. I you are a B2C end user customers then You have to have buy via our dealers or use our webshop to place a request order

You have to log in first. When You enter our webshop all machines, options, accessories are available to place an order. The prices You see are your unique B2B customer prices with discount based on your business profile.

By enter the RMA site here

RMA (Return Merchandise Authorization) – is the process for returning a product to receive a refund or replacement due to either misdelivery or product defects within warranty.

Expected response time will be 1-3 working days

Varimixer offers a guarantee period of 2 years from invoice or delivery date to our distributor.
However, the guarantee is valid for a maximum of 30 months from dispatch from our factory. Machine number, invoice date etc. must be stated.

The guarantee is covering only delivery of new replacement parts ex Brøndby. Defective parts are returned carriage paid to us or inspected at buyer’s place as per agreement. In case of guarantee we will credit our guarantee delivery.

The guarantee does not cover for faults resulting from faulty operation, overloading or lacking observance of directions of maintenance. Any other costs in connection with the use of our mixers are irrelevant for Varimixer A/S.

First when submitted the order our sale / support department will receive the order. Therefor afterwards You have to send an e-mail at e-order@varimixer.com for any questions, corrections or cancelling an order(s).

It depends which transport service is chosen. It may varies. Otherwise if such service excist from our primly shipping provider then we can share tracking ID for the package(s). 

In the basket of the webshop at the check out process, You have the option by enter another address compared to the one You have registered as Your main address on Your profile / company.

Yes in the main menu navigation at “Support” You can select the subpage “Product Images + media files – Download”.

Here You will have access to download single product images or whole series with multiple folders via our shared DROPBOX.

Yes in the main menu navigation at “Support” You can select the subpage “Videos – See & download”

Here You will have access to download single videos or all folders via our shared DROPBOX.

Yes in the main menu navigation at “Support” You can select the subpage “Product Images + media files – Download”.

Here You will have access to download single post+video or all SoMe post variants combined via our shared DROPBOX to be downloaded as a collected .zip file

There will be an option later where You can export all our product text, technical data, capacities etc. in a .csv. Then You are able to implement the basic data of the Varimixer products into Your webshop.

End Users - B2C

At the very top left corner on the site:
Select “Dealers”

Here You can see a world map with pins to mark all our distributors / dealers around the world. You can then choose which one fits to a region near You and contact themany questions about Varimixer products.

Our webshop is mainly for our B2B customers (distributors) for wholesale. Therefor price information is hidden because it’s based on large scale bundle sale for those type of customers. But we do have made the webshop public, so all end users can navigate through all our products, options and accessories to gain knowledge about our whole assortiment of possibilities.
If You are an end user who wants to purchase Varimixer products, instead of clicking as the normal procedure “Add to Basket”, then click “Request A Quote” on the products You want to choose . Then You will submit the products like it’s a webshop basket. When You are done collecting the Varimixer products, then You can click “View Quote” on the upper left corner on the website. A list is displayed of the product(s) You have chosen. You have to fill out the form and submit. That request a quote form will then be forwarded to Your relevant regional distributor and they will contact You with prices of Your region. 

Varimixer offers a guarantee period of 2 years from invoice or delivery date to our distributor.
However, the guarantee is valid for a maximum of 30 months from dispatch from our factory. Machine number, invoice date etc. must be stated.

The guarantee is covering only delivery of new replacement parts ex Brøndby. Defective parts are returned carriage paid to us or inspected at buyer’s place as per agreement. In case of guarantee we will credit our guarantee delivery.

The guarantee does not cover for faults resulting from faulty operation, overloading or lacking observance of directions of maintenance. Any other costs in connection with the use of our mixers are irrelevant for Varimixer A/S.

Contact your local Varimixer distributor.
(Where You purchased the Varimixer product)

You can find the distributors / dealers here

On the left top corner of this website You can see a drop down menu “Purpose Role” and Select  “Showroom”

For inspiration we have listed featured showrooms with Varimixer displayed. In the future our plan is gather much as possible showroom pictures and references, to aim best possible covered regions to be relevant in Your local area.  

For Service technicians

All our machines are documented with a detailed spare part manual. For all current machines and some discontinued models as well.

In the main navigation menu under “Support” select the subpage “Spare Parts Manual”. Here You have access to all models stored in PDF files. All spare parts is listed with item numbers and fig. references of the technical drawings.

Yes if You select in the main navigation menu “Shop” here You can find the subpage “Spare Parts”

You can choose spare parts for mixers currently available on the market.

For discontinued models on the same page further down the order procedure is:

1. Find the spare part via the chosen Spare Part manual (PDF file) and then enter the item number(s), machine numbers, name, phone, e-mail etc. to submit order.

Yes. If you visit this site “ERGO Update, then You are able to download the software. Copy the software on a USB stick and upload the software into the ERGO60 / ERGO100 / ERGO140 or AR200 – which have the Vl-5 control panel implemented.
Notice! Only for trained service technician.

We are planning to have technical how-to videos during 2024

In the main navigation menu You can find under “Support” all technical documents

Please call no. +45 43 44 22 78  if you have any questions.

Or You can write a detailed mail to our technical sales staff at:

e-order@varimixer.com 

1. General Understanding of Planetary Mixers

A planetary mixer rotates a mixing implement around a fixed bowl, similar to how planets orbit the sun. This ensures thorough mixing of ingredients. It’s ideal for whipping, kneading, and general mixing in professional kitchens, bakeries, and food production.

Planetary mixers can be vertical, horizontal, or spiral. Varimixer focuses on vertical mixers, offering models ranging from 5L to 200L for various needs.

Consider the type of tasks, batch volume, features, and your budget. A smaller mixer suits light tasks; larger models handle dense dough and heavy-duty production. Varimixer offers a wide range for every professional need.

2. Why Choose Varimixer – Value Proposition

Varimixer combines over 100 years of experience with innovation, user-centered design, and premium materials. We focus on ergonomics, hygiene, safety, and long-term value — all while ensuring easy cleaning and a safer work environment.

We design to eliminate heavy lifting, awkward postures, and hard-to-clean machines. Our mixers are built for ergonomic efficiency, hygienic performance, and long-term reliability — leading to fewer injuries and happier staff.

3. Total Cost of Ownership & Long-Term Value

While initial price is important, cheaper mixers can cost up to 60% more over time due to downtime, maintenance, and inefficiency. Varimixer focuses on reducing long-term costs and improving operational uptime.

TCO includes purchase price, expected lifespan, maintenance, energy use, food safety, work environment, and disposal costs. Varimixer is built to reduce these hidden costs over the mixer’s life.

Absolutely. We focus on CO2 footprint, recyclable materials, ergonomic design, food safety, and CE compliance. Our products are designed for long-term use with minimal environmental and workplace risk.

4. Varimixer Product Series Overview

  • AR – 30–200L heavy-duty, high-capacity mixers for large-scale use
  • KODIAK – 10–30L ergonomic mixers designed with user input
  • ERGO – 60–140L mixers with waterproof displays and no heavy lifting
  • TEDDY – Compact 5L mixer for light tasks

Smaller bakeries may prefer TEDDY or KODIAK for their ergonomic, compact design. Large-scale operations typically use AR or ERGO for volume and durability.

5. Tools and Accessories

Most mixers come with three key tools:

  • Hook – Strong, cold-formed stainless steel for efficient dough kneading
  • Whip – Custom-designed for maximum aeration and fast whipping
  • Beater – Cast stainless steel, designed for optimal vertical flow
  • Scraper (optional) – Keeps bowl sides clean during mixing, saves time

Yes. Tools are made of stainless steel and designed for easy cleaning. Scrapers are dishwasher-safe and available in heat-resistant Teflon or nylon.

6. Broader Decision-Making for Buyers

Reputation, durability, ergonomics, after-sales service, and versatility all matter. With a history since 1915, Varimixer combines all of these into a reliable, future-proof solution for any kitchen.

Varimixer products are used in bakeries, patisseries, pizzerias, restaurants, hospitals, schools, hotels, and food production labs — anywhere precision and durability are critical.

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